Frequently asked questions

Logo not uploaded


If we are not provided the necessary information/designs to print your custom stickers, your order may be delayed or canceled.




Logo coupon code


If the 10% coupon code is used for a logo that was not purchased from @instasign_vhs or @logogenie, the order will be canceled. If a customer is found to have shared the 10% code with others, their privilege to use the discount will be revoked.




Cancellations


Kindly understand that we do not accept returns, refunds, or exchanges after the stickers are printed since these are customized products. If we haven't printed your stickers yet, the order can be canceled, just email us! If an order is canceled, a nonrefundable $0.30 Paypal fee will be deducted from the returned payment.




Shipping Policies


Orders placed before 4pm CST on Sundays will be shipped out by the following Tuesday. All orders placed before 4pm CST on Thursdays will be shipped by the following Saturday.These cutoff times are implemented to ensure that we have enough time to carefully print and package your stickers before sending them off! Please understand that what happens after items are shipped are beyond our knowledge and control. If you have trouble receiving your order please try contacting your local post office first.​ We will not offer to resend your order for free nor will we be held responsible if your order does not arrive due to an inaccurate/insufficient address. International customers are responsible for any customs fees that may be charged by their postal service for foreign packages.




Rights


Customers are responsible for the copyrights of the design they are printing We reserve the right to refuse service to anyone





Store Policies

Logo not uploaded


If we are not provided the necessary information/designs to print your custom stickers, your order may be delayed or canceled.




Logo coupon code


If the 10% coupon code is used for a logo that was not purchased from @instasign_vhs or @logogenie, the order will be canceled. If a customer is found to have shared the 10% code with others, their privilege to use the discount will be revoked.




Cancellations


Kindly understand that we do not accept returns, refunds, or exchanges after the stickers are printed since these are customized products. If we haven't printed your stickers yet, the order can be canceled, just email us! If an order is canceled, a nonrefundable $0.30 Paypal fee will be deducted from the returned payment.




Shipping Policies


Orders placed before 4pm CST on Sundays will be shipped out by the following Tuesday. All orders placed before 4pm CST on Thursdays will be shipped by the following Saturday.These cutoff times are implemented to ensure that we have enough time to carefully print and package your stickers before sending them off! Please understand that what happens after items are shipped are beyond our knowledge and control. If you have trouble receiving your order please try contacting your local post office first.​ We will not offer to resend your order for free nor will we be held responsible if your order does not arrive due to an inaccurate/insufficient address. International customers are responsible for any customs fees that may be charged by their postal service for foreign packages.




Rights


Customers are responsible for the copyrights of the design they are printing We reserve the right to refuse service to anyone





Shipping Schedule

Monday


Your order will be shipped off by Saturday!




Tuesday


Your order will be shipped off by Saturday!




Wednesday


Your order will be shipped off by Saturday!




Thursday


If you ordered before 4pm CST, your order will be shipped off by Saturday!
If you ordered after 4pm CST, your order will be shipped off by Tuesday!




Friday


Your order will be shipped off by Tuesday!




Saturday


Your order will be shipped off by Tuesday!




Sunday


If you ordered before 4pm CST, your order will be shipped off by Tuesday!
If you ordered after 4pm CST, your order will be shipped off by Saturday!





To estimate when your stickers will be shipped, select the day that you ordered:

 

After your order is shipped off...

Domestic shipping takes 3-5 business days

International shipping takes 2-3 weeks

How far have our stickers gone?

We are still shipping according to schedule but delivery times may vary as USPS prioritizes PPE shipments (thank you essential workers!) Thank you for understanding